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Business Mentor: In System Design, Treat Exceptions like Exceptions
sponsored by CIO Decisions
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Posted:
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05 Mar 2007
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Published:
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01 Mar 2007
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Format:
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HTML
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Length:
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1
Page(s)
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Type:
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Journal Article
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Language:
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English
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ABSTRACT:
If one of the ways we differentiate ourselves is through excellent customer service and since supporting split payments provides customer service, I wondered whether we should spend resources to customize the new system to support split payments? Diane and I had a good enough relationship to have this conversation.
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Author
Niel Nickolaisen
Vice President
,
Headwaters Inc.
Niel Nickolaisen, a former CIO, is the vice president of strategic planning at Headwaters Inc., an energy and building products firm in South Jordan, Utah.
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