The NYSE and NASD's recent release states that firms with employees who communicate electronically with customers through handheld wireless communication devices must have all forms of communication routed to their firms' servers for retention and review. This includes text messaging, instant messaging, and webmail, as well as device-to-device messaging. How will compliance with these rules affect business opportunities, competitive advantage, and customer goodwill? Find out how you can continue to allow employees to communicate in the electronic format of their choice, while ensuring that your firm is meeting its regulatory obligations.