This demo is designed for managers of support operations in North American companies. The demo provides details on how to effectively manage all aspects of customer service. Learn how to provide proactive customer service, reduce response times and guarantee service levels. Discover how to gain a better initial understanding of customer issues and provide quicker troubleshooting for an improved customer experience. Explore how to ensure support staff is efficient, responsive, proactive and able to fully resolve customer issues. Gain insight into how to design, validate and automate business processes in real time, providing greater customer service.