For impacted businesses, the immediate challenge is to cope with lost or impaired communications with their employees, vendors and customers. As much as physical damage and the safety of individuals take initial precedence in emergency situations, much of the planning for new events has begun to focus on communications continuity as a key element of business continuity preparedness.

This paper is designed to help enterprises understand how Avaya, with its broad portfolio of systems, applications, built-in recovery features and professional services, can help plan and execute a solid approach to communication continuity preparedness.