Information on Inova Solutions products and technologies

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	Moving beyond the Queue - Focusing on the Real-Time Customer sponsored by Inova Solutions WHITE PAPER - In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands. Posted: May 20, 2008 \| Published: May 19, 2008 Topics: Call Center Management \| Call Centers \| Contact Center Management \| Contact Management Software \| CRM \| Workforce


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