WHITE PAPER - This paper is based on a SearchSoftwareQuality.com presentation, "Optimizing the Application Testing of Your Siebel CRM Environment," sponsored by HP and Infosys.
Posted: October 8, 2008 | Published: October 8, 2008


Topics:  Application Development | Business Process Management | CRM | CRM Best Practices | CRM Software | Software Testing

VIDEOCAST - Many emerging businesses today are searching for a way to move into new markets and achieve cost effective product growth. Learn how to improve your business and acquire new product segments without experiencing an increase of internal resources.
Posted: October 2, 2008 | Premiered: June 1, 2008


Topics:  Apparel Industry | B2C | Business Integration Software | Content Management Software | CRM | CRM Best Practices | CRM Software | Data Quality | ERP

WHITE PAPER - This white paper reviews the foundational building blocks needed to achieve fast payback from investing in demand generation.
Posted: September 29, 2008 | Published: September 29, 2008


Topics:  B2B | Campaign Management Software | CRM Analytics | CRM Software | Customer Data Integration | Customer Data Management | Demographic Profiles | Lead Generation | Marketing Information Systems | Productivity | Profiling | Sales Force Automation | Sales Representatives

PODCAST - In today's "do more with less" environment, it becomes increasingly important to focus on simplifying customer interaction without increasing cost. The podcast highlights 5 ways to improve the customer experience in a highly cost effective.
Posted: September 19, 2008 | Premiered: September 18, 2008


Topics:  Call Center Management | Contact Center Management | Contact Center Software | CRM | CRM Best Practices | CRM Services | CRM Software | Customer Satisfaction

WEBCAST - View this free, 1-hour webcast to learn how easily and efficiently you can meet the email reporting needs of your organization.
Posted: August 28, 2008 | Premiered: August 28, 2008


Topics:  CRM Services | CRM Software | Customer Data Management Software | Customer Satisfaction | Data Center Management | Organization Change Management | Professional Services Industries

WEBCAST - Infosys and HP invite you to join us for a webcast on September 10th at 3:00 EDT on the topic, Optimizing the application testing of your Siebel CRM environment with the "Siebel Business Process Testing (BPT) Accelerator," developed by Infosys and HP.
Posted: August 21, 2008 | Premiered: September 10, 2008


Topics:  Application Development | Business Process Management | CRM | CRM Best Practices | CRM Software | Investments | Software Testing | TCO

WHITE PAPER - This white paper on CRM discusses data synchronisation, which enables mobile users to access up to date corporate data on their "disconnected" devices.
Posted: August 14, 2008 | Published: August 14, 2008


Topics:  CRM Software | Databases | Internet | LAN | Laptop Computers | Mobile CRM | Mobile Workers | WAN

WHITE PAPER - This white paper summarizes the results of the survey that was conducted at the Oracle Applications User Group's COLLABORATE 08 conference in April 2008.
Posted: August 10, 2008 | Published: August 1, 2008


Topics:  Business Processes | CRM | CRM Software | Customer Service | SLA

WHITE PAPER - Your company's ability to meet changing customer requirements and drive revenue growth in a continually changing environment is essential. This whitepaper examines the related issues of growth and flexibility from a number of perspectives.
Posted: August 6, 2008 | Published: August 1, 2007


Topics:  Change Management | Competition | CRM | CRM Software | Customer Satisfaction | Investments | Market Trends | Revenue Projections | Sales | SMBs

PODCAST - Explore how CRM now includes Web 2.0 capabilities that enhance user experience and productivity. Learn more about a highly personalizable, interactive user interface and how it enables content syndication from internal and external data sources.
Posted: July 15, 2008 | Premiered: July 15, 2008


Topics:  Business Process Management | Business Process Management Software | Collaboration | CRM | CRM Software | Productivity | SAP (Product) | Social Networking | User Experience

TECHNICAL ARTICLE - A basic platform for successful customer responsiveness is an IP-based call center, also known as a customer contact center.
Posted: July 10, 2008 | Published: January 1, 2006


Topics:  CRM Software | Customer Experience | Customer Relationship Management | Customer Service

WHITE PAPER - An EMM application can lead marketers through a process of translating a creative/business strategy into a concrete set of marketing outputs.
Posted: June 20, 2008 | Published: October 1, 2007


Topics:  Campaign Management | CRM | CRM Software | ERP | ERP Software | Financial Management | Sales | Sales and Marketing Software

WHITE PAPER - MRM automates core marketing processes through a combination of workflow and role-based applications to the team members who must work together to make marketing happen.
Posted: June 20, 2008 | Published: March 1, 2008


Topics:  Business Process Automation | CRM | CRM Software | Enterprise | ERP | ERP Software | Financial Management | Marketing | ROI | SOA

WHITE PAPER - Aprimo, the recognized leader in Marketing Resource Management, now provides you with technology and expertise to help you improve the productivity of your entire marketing function.
Posted: June 20, 2008 | Published: November 1, 2007


Topics:  CRM | CRM Software | Enterprise Resource Management | Financial Management | Marketing | Productivity | ROI | Sales | Sales and Marketing Software

WHITE PAPER - EMM delivers to a future vision where marketing has one platform like the operational backbone of a company which uses ERP or a sales/services organization which uses CRM.
Posted: June 20, 2008 | Published: December 1, 2007


Topics:  B2B | Campaign Management | Campaign Management Software | Content Management | CRM | CRM Software | Databases | ERP | ERP Software | Financial Management | Lead Generation | SOA

CASE STUDY - For Commerzbank streamlining the corporate credit lines to corporations and institutions, streamlining the corporate credit lending process to reduce paper and drive down costs had become a top priority.
Posted: June 16, 2008 | Published: July 1, 2005


Topics:  Banking Industry | Banking Systems | CRM Software | Document Management | Documentation | Financial Services | Risk Management | XML

WHITE PAPER - This IDC white paper explores the benefits of employing a vertical CRM application based on industry best practices. Learn challenges, opportunities and benefits of vertical applications as well as advice for industry-specific solutions.
Posted: June 2, 2008 | Published: March 1, 2008


Topics:  Application Deployment | Business Process Management | Cost Benefit Analysis | CRM Software | Oracle (Product) | Reporting Software | ROI | Sales | Vendor Selection | Vertical Industries

WHITE PAPER - This Yankee Group white paper explores what companies must do beyond software as a service (SaaS) solutions to improve sales effectiveness, increase customer satisfaction and provide a differentiated customer experience.
Posted: June 2, 2008 | Published: February 1, 2008


Topics:  Business Process Management | CRM | CRM Software | Customer Satisfaction | Dashboards | Market Trends | ROI | Sales Force Automation | Sales Representatives | Software as a Service

WHITE PAPER - Explore the top 10 reasons you should get your software as a service. Learn how you can leverage key application, accelerate ROI and achieve global availability with an on-demand model.
Posted: May 10, 2008 | Published: January 1, 2007


Topics:  Budgeting | Business Process Automation | CRM Software | High Availability | ROI | Security | SMBs | Software as a Service | Software Implementation | Software Upgrades

SOFTWARE LISTING - Provide superior service by addressing your customers' individual needs. Automate manual processes using electronic workflows and integrate your on-line transactions between customers and suppliers.
Posted: May 8, 2008 | Published: May 1, 2008


Topics:  CRM | CRM Software | Customer Service | Dashboards | ERP Software | Sales Order Management

WHITE PAPER - This white paper identifies the most important capabilities of an effective enterprise application training platform.
Posted: April 3, 2008 | Published: January 1, 2004


Topics:  CRM Software | Financial Management | ROI | Training

BROCHURE - Businesses never stand still. Explore how you can make better decisions and pursue your business goals with confidence with this powerful, flexible tool.
Posted: March 19, 2008 | Published: January 1, 2006


Topics:  Business Process Automation | Business Process Management Software | CRM Software | Customer Relationship Management | Data Integration | Electronic Data Interchange | Financial Management | Globalization | Manufacturing | Microsoft Windows Server 2003 | Regulatory Compliance | ROI | Supply Chain Management | XML

BROCHURE - Learn how you can give your company the power to more efficiently collaborate with trading partners, manage product design and markets in flux, and profitably seize opportunities.
Posted: March 19, 2008 | Published: January 1, 2006


Topics:  Collaboration | CRM Software | ERP Software | Globalization | Manufacturing | Manufacturing Execution Systems | Manufacturing Industry | Partnerships | Productivity | Project Management | Supply Chain Management | Supply Chain Software

CASE STUDY - Unique business models require a flexible business management solution. Explore how one company gained real-time order processing, a customized commissions system and were able to re-allocate resources.
Posted: March 19, 2008 | Published: December 1, 2005


Topics:  Business Process Management Software | CRM Software | Customer Relationship Management | ERP Software | Financial Management | Human Resource Management | Order Management Systems | Project Management | Real Time Enterprise | Retail Trade Industry | Software Implementation | Supply Chain Software | TCO

DATA SHEET - Explore a solution that enables you to automate and streamline business processes as well as connect with global customers, business partners and subsidiaries in a way that helps you drive business success.
Posted: March 19, 2008 | Published: January 1, 2006


Topics:  Business Process Automation | Business Process Management Software | CRM Software | Customer Relationship Management | ERP Software | Financial Management | Human Resource Management | Manufacturing | Manufacturing Software | Supply Chain Management | Web Services