ALSO CALLED: eCRM Services DEFINITION: Services that include strategy formulation, software selection, software implementation, business process improvement, team/end-user training, and deployment.
WHITE PAPER: Posted: 24 Mar 2008 | Published: 01 Mar 2008
SUMMARY:
Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.
DATA SHEET: Posted: 17 Feb 2004 | Published: 01 Jan 2002
SUMMARY: Cerado’s win and loss service contacts every one of your sales reps after every quarter with an easy-to-complete survey regarding the deals that were won, lost, or slipped out of the quarter.
PRODUCT OVERVIEW: Posted: 17 Feb 2004 | Published: 01 Jan 2004
SUMMARY: A large part of Cerado’s value comes from enabling a repeatable process for capturing, managing, and disseminating win/loss information that augments, not hinders, your existing sales process.
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