WHITE PAPER - This white paper provides core principles companies can use to help them select a CRM system that each sales user feels was built just for them.
Posted: October 10, 2008 | Published: October 10, 2008


Topics:  CRM | Dashboards | Microsoft Outlook | ROI | Sales | Security

WHITE PAPER - Small business telephone systems are available in a variety of configurations, offering an ever-growing range of features and benefits.
Posted: October 10, 2008 | Published: October 10, 2008


Topics:  CRM | IP Networks

WHITE PAPER - Software-as-a-service offers a new paradigm for how software can deliver business functionality to users. But as with any new paradigm, old mindsets must adapt.
Posted: October 9, 2008 | Published: October 9, 2008


Topics:  ASP | CRM | Enterprise | Hardware | Internet | Vendors

WHITE PAPER - This paper is based on a SearchSoftwareQuality.com presentation, "Optimizing the Application Testing of Your Siebel CRM Environment," sponsored by HP and Infosys.
Posted: October 8, 2008 | Published: October 8, 2008


Topics:  Application Development | Business Process Management | CRM | CRM Best Practices | CRM Software | Software Testing

WHITE PAPER - VoC is an approach that can guide enterprises in meeting the spectrum of sales, marketing, customer support, brand and reputation management, product service design, and quality demands.
Posted: October 8, 2008 | Published: October 8, 2008


Topics:  CRM | CRM Best Practices | Customer Data Integration | Customer Data Management | Customer Interaction Services | Customer Service | White Papers

PRODUCT LITERATURE - CA IT Management solutions can help to retain and grow existing customers by providing exceptional customer support in all aspects of your business.
Posted: October 6, 2008 | Published: October 4, 2008


Topics:  Application Performance Management | CRM | Customer Service | IT Managers | Network Management Services | Network Performance | VoIP

WHITE PAPER - In this paper there are 10 tips for using network technology to help your business increase operational efficiency, reduce costs, improve customer satisfaction, and stay ahead of the competition.
Posted: October 6, 2008 | Published: October 3, 2008


Topics:  CRM | SMBs | VARs

WHITE PAPER - To make your company become more productive it has to start with a secure network foundation that keeps your workforce connected to your customer database, business applications, and other resources wherever they go.
Posted: October 6, 2008 | Published: October 3, 2008


Topics:  CRM | Hardware | Internet | Networking | Security | SLA | SMBs | Software | TCO | VPN

WHITE PAPER - Customer service starts by offering both a trouble-free shopping experience and a smooth business transaction.
Posted: October 6, 2008 | Published: October 3, 2008


Topics:  CRM | SMBs | Software

WHITE PAPER - IBM Cognos has a flexible and tiered pricing grid that enables companies to cost effectively deliver BI and PM benefits to more users, and more types of users.
Posted: October 2, 2008 | Published: October 2, 2008


Topics:  CRM | ERP | Productivity | ROI | TCO | Testing

WHITE PAPER - In regards to Enterprise Resource Planning, customer-supplier relationships are more important for small-to-medium manufacturers than large ones, because small-to-medium manufacturers tend to have few IT resources, and rely more on the software supplier.
Posted: October 2, 2008 | Published: May 30, 2006


Topics:  Apparel Industry | CRM | ERP Software | Manufacturing Software | Manufacturing Systems | Marketing | Sales | Supply Chain Management

VIDEOCAST - Many emerging businesses today are searching for a way to move into new markets and achieve cost effective product growth. Learn how to improve your business and acquire new product segments without experiencing an increase of internal resources.
Posted: October 2, 2008 | Premiered: June 1, 2008


Topics:  Apparel Industry | B2C | Business Integration Software | Content Management Software | CRM | CRM Best Practices | CRM Software | Data Quality | ERP

WHITE PAPER - This eBook discusses nine eProcurement best practices. It also demonstrates how they will help you reduce environmental waste while implementing and managing your Green purchasing program.
Posted: September 30, 2008 | Published: September 26, 2008


Topics:  Benefits | Best Practices | CRM | eProcurement | ERP | Internal Controls | Supplier Management | Systems Integration | Training

WHITE PAPER - This paper focuses primarily on one type of popular channel incentive: Channel Marketing Funds. These range from Marketing Development Funds to co-operative funds, depending on the organization and the type of channel partners used.
Posted: September 30, 2008 | Published: September 18, 2008


Topics:  Business Process Management | Channel Management | CRM | Enterprise Resource Management | Financial Systems | Marketing | Vendors

SOFTWARE DEMO - Savo has been helping companies big and small across all industries to have better conversation between sellers and buyers.
Posted: September 29, 2008 | Published: September 27, 2008


Topics:  Business Intelligence | CRM | Customer Data Management | Customer Service | Marketing | Sales

WHITE PAPER - Data governance establishes policies and procedures for sharing data, as well as improving data's quality, structure, and auditability.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Business Intelligence | CRM | Data Governance | Data Quality | ERP | Systems Management

WEBCAST - View this Webcast and learn how top organizations are improving productivity, increasing sales and driving higher quality performance from every rep.
Posted: September 26, 2008 | Premiered: September 26, 2008


Topics:  Best Practices | Business Intelligence | Campaign Management | CRM | Customer Service | Lead Generation | Productivity | Sales | Sales Representatives

CASE STUDY - Read how a growing IT service firm decreased its auditing time and gained $10 million in revenue growth after deploying a solution using Microsoft Dynamics SL.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Accounting | Budgeting | CRM | Customer Satisfaction | Productivity | Project Management | Reporting Software

WHITE PAPER - This white paper describes how client relationship management (CRM) technology can help mutual fund wholesalers and institutional asset managers address these core industry challenges and effectively foster.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Asset Management Services | Collaboration | Consultants | CRM | Mutual Funds | Portfolio Management (Finance) | Software

CASE STUDY - Find out how a Microsoft Dynamics CRM solution provided real-time tracking of inventory, leads, and account information and helped OXBO International increase sales by 30 percent.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  CRM | Inventory Management | Sales

WHITE PAPER - In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Budgeting | Business Intelligence | Business Process Management | Cost Benefit Analysis | CRM | Customer Service | Economic Environment | Vendors

WHITE PAPER - In this white paper, learn how wealth management firms can use client relationship management (CRM) strategies and technology to build relationships as trusted advisors, maximize share of wallet, and increase productivity.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Best Practices | CRM | Investments | Productivity | QOS | Wealth Management

WHITE PAPER - This paper explains how enterprises can achieve a competitive advantage by giving remote workers access to complete CRM application functionality, with or without network connectivity.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  CRM | Enterprise | LAN | Productivity | WAN | Workforce Planning

WHITE PAPER - This white paper explains how financial services firms across the industry and around the globe can use customer-centric strategies and CRM tools to maximize the value and loyalty of their client base and gain insight into new areas of opportunity.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Asset Management Services | Budgeting | Business Process Management | Collaboration | CRM | Financial Services Industry | Workflow Management Coalition | Workflow Software

WHITE PAPER - In today's tough economic times, businesses face a daunting challenge: do everything possible to attract and retain customers. This paper examines eight strategies for creating a relationship with your customers that will keep them coming back.
Posted: September 25, 2008 | Published: September 25, 2008


Topics:  CRM | Customer Service | Customer Service Best Practices | Economic Environment