CASE STUDY - Parature Customer Service software reduced time on manual administrative activities by 25 percent and not the team closes tickets 25 percent faster.
Posted: August 28, 2008 | Published: August 28, 2008


Topics:  Customer Satisfaction | Customer Service | Software

WEBCAST - View this free, 1-hour webcast to learn how easily and efficiently you can meet the email reporting needs of your organization.
Posted: August 28, 2008 | Premiered: August 28, 2008


Topics:  CRM Services | CRM Software | Customer Data Management Software | Customer Satisfaction | Data Center Management | Organization Change Management | Professional Services Industries

WHITE PAPER - This paper explains Five myths of infrastructure monitoring and how end-user monitoring can help you improve customer satisfaction.
Posted: August 28, 2008 | Published: August 27, 2008


Topics:  Application Performance Management | Customer Satisfaction | Reporting Software | User Experience

CASE STUDY - Dell iSCSI solution simplifies storage management for MisterArt.com, supporting 80 percent business growth and nearly two times better performance.
Posted: August 27, 2008 | Published: August 27, 2008


Topics:  Customer Satisfaction | Fibre Channel | Hardware | Productivity | SAN | Storage Capacity | Storage Management | Testing

WHITE PAPER - Knowledge Management is a multi-faceted initiative involving a degree of cultural change for the organization, it requires a change in processes, a reevaluation of how knowledge is captured and represented.
Posted: August 25, 2008 | Published: August 25, 2008


Topics:  Best Practices | Customer Satisfaction | IT Service Management | ITIL | Knowledge Management

WHITE PAPER - In an executive interview, Avaya's Humphrey D. Chen discusses the role of mobility solutions as catalysts for worker productivity and customer satisfaction in the Financial Services industry.
Posted: August 22, 2008 | Published: August 22, 2008


Topics:  Customer Satisfaction | Financial Services | Mobile Device Management | Mobile Workers | Security | VoIP | Wi-Fi

WHITE PAPER - This white paper provides insight into the six key areas essential for becoming a value-driven organization. Discover how to gain the visibility and control essential to meet and exceed customer needs.
Posted: August 20, 2008 | Published: August 20, 2008


Topics:  Business Intelligence | Business Intelligence Software | Competition | Cost Benefit Analysis | Customer Satisfaction | Market Trends | Portfolio Management (Finance) | Product Management | Project Management | Regulations | Revenue Projections

PODCAST - Virtualization is now generally recognized as one of the key enablers of these objectives. As organizations explore virtualization solutions, the challenge is to select the right strategic vendor with the best solution set for their business.
Posted: August 20, 2008 | Premiered: August 20, 2008


Topics:  Application Service Providers | Capacity on Demand | Cost Benefit Analysis | Customer Satisfaction | Desktop Management | IT Asset Management | Security | Server Virtualization | Strategic Planning

WHITE PAPER - This paper explains how organizations are adopting new approaches such as Service Oriented Architecture (SOA) as a way to create agile reusable business services that are intended to help them respond to rapid changes and business opportunities.
Posted: August 20, 2008 | Published: August 20, 2008


Topics:  Business Process Management | Collaboration | Customer Satisfaction | Downtime | Metrics | Project Management | Quality Control | SOA | Software Development Life-Cycles | Testing

SOFTWARE DEMO - With Feature Packs, customers can selectively take advantage of new standards and features while maintaining a more stable internal release cycle.
Posted: August 20, 2008 | Published: August 20, 2008


Topics:  Application Infrastructure | Application Integration | Application Server Software | Customer Satisfaction | Customer Support Software | Data Centers | Infrastructure Management | SOA | WebSphere

WHITE PAPER - This paper explains how asset discovery, and AssetWise Discovery software, plays a vital role in raising help desk efficiency while maintaining customer satisfaction and resolving problems effectively.
Posted: August 19, 2008 | Published: August 19, 2008


Topics:  Application Life-Cycle Management | Asset Management (Finance) | Business Process Management | CRM | Customer Satisfaction | ERP | Help Desks | IT Services | ITIL | Productivity

WHITE PAPER - TechExcel's HelpDesk application is unique in the industry, offering a combination of intuitive interfaces, sustainable performance, and total customizability for a reasonable price.
Posted: August 19, 2008 | Published: August 19, 2008


Topics:  Application Life-Cycle Management | Business Process Management | CRM | Customer Satisfaction | Customer Service Best Practices | Customer Support Software | Help Desks | Productivity | Project Management

WHITE PAPER - This white paper provides a valuable list of factors for executive management, IT decision makers and sales professionals to consider when planning a successful CRM integration project.
Posted: August 14, 2008 | Published: August 14, 2008


Topics:  CRM | Customer Satisfaction | Customer Service | Manufacturing | ROI | Sales | Software

WHITE PAPER - This report explains how a wide range of Sage CRM SalesLogix customers define ROI and the return they are achieving with their Sage CRM SalesLogix implementations.
Posted: August 14, 2008 | Published: August 14, 2008


Topics:  CRM | Customer Satisfaction | Manufacturing | Marketing | Productivity | ROI | Sales | Vendors

WHITE PAPER - This whitepaper explains why B2C-oriented database marketing firms lack an understanding of how the data they manage and discover are really used. It also addresses how B2B marketers need a complex process to make their efforts more productive.
Posted: August 10, 2008 | Published: August 1, 2008


Topics:  B2B | B2C | CRM | Customer Satisfaction | Database Marketing | Lead Generation | Revenue Projections

WHITE PAPER - IT and finance organizations can benefit greatly from moving away from a manual spreadsheet and towards a solution that automates IT Cost Transparency. The Apptio On Demand offering is a solution that encapsulates best practices and knowledge of IT.
Posted: August 8, 2008 | Published: August 8, 2008


Topics:  Collaboration | Customer Satisfaction | Data Management | IT Governance | Productivity | Reporting Software | Risk Management | Spreadsheets

WHITE PAPER - This whitepaper explores the Internet phenomenon known as "Web 2.0" that is reshaping the Internet and helping marketers. Also discussed are five techniques for staying competitive and achieving high returns in a Web 2.0 world.
Posted: August 8, 2008 | Published: August 1, 2008


Topics:  Campaign Management Software | Customer Satisfaction | Databases | Email | Marketing | ROI | Software as a Service

WHITE PAPER - This paper compares Sunbelt Exchange Archiver (SEA) with a cross-section of other email archiving offerings.
Posted: August 6, 2008 | Published: August 6, 2008


Topics:  Best Practices | Customer Satisfaction | Data Compression | Email Archiving | Records Management | Regulatory Compliance

WHITE PAPER - Your company's ability to meet changing customer requirements and drive revenue growth in a continually changing environment is essential. This whitepaper examines the related issues of growth and flexibility from a number of perspectives.
Posted: August 6, 2008 | Published: August 1, 2007


Topics:  Change Management | Competition | CRM | CRM Software | Customer Satisfaction | Investments | Market Trends | Revenue Projections | Sales | SMBs

WHITE PAPER - In this paper, SOA can deliver enormous business benefits, flexibility and agility and also explains SOA as a catalyst for IT transformation.
Posted: August 1, 2008 | Published: August 1, 2008


Topics:  Business IT Alignment | Customer Satisfaction | Data Management | Security | SOA | SOA Governance

WHITE PAPER - This white paper examines the challenges faced today by SAP customers who are still manually processing sales orders as well as the outcomes of automated sales order processing-including time, labor and cost savings.
Posted: July 24, 2008 | Published: July 24, 2008


Topics:  Business Process Management | Customer Satisfaction | Customer Service | Data Entry | Regulatory Compliance | Sales

SOFTWARE DEMO - Enteo''s lifecycle management solutions by FrontRange are at the forefront of Unified Infrastructure Management. View this demo to see the most efficient solution portfolio in the area of system management.
Posted: July 22, 2008 | Published: July 1, 2008


Topics:  Customer Satisfaction | Customer Self-Service | Customer Support Software | Infrastructure Management | Infrastructure Services | Operating Systems | Patch Management | Portfolio Management (IT Management)

WHITE PAPER - This whitepaper explains how Radio Frequency Identification (RFID) provides real-time inventory visibility so you can react quickly to inventory demand and stocking levels, helping ensure that the right product is available for your customers at the right
Posted: July 22, 2008 | Published: January 1, 2007


Topics:  Customer Satisfaction | Customer Self-Service | Inventory Management | RFID | RTO | Sales | Supply Chain Management | Warehouse Management | Warehouse Management Software

WHITE PAPER - Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording.
Posted: July 11, 2008 | Published: July 1, 2007


Topics:  Business Intelligence | Call Center Management | Call Center Software | CRM | Customer Data Management | Customer Interaction Services | Customer Satisfaction | Customer Service Best Practices | Ethernet Networks | Quality Control | Telephony Services | VLAN | VoIP

WHITE PAPER - This whitepaper will explore the role of advanced configuration and change management solutions in supporting agile software development. It will also discuss how helping the IT department will help organizations to reach their full potential.
Posted: July 10, 2008 | Published: February 1, 2007


Topics:  Best Practices | Change Management | Communicator (Software) | Compliance Software | Configuration Management | Customer Satisfaction | Dashboards | Enterprise | Regulations | Sarbanes-Oxley Compliance