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Six Steps for Successfully Buying Customer and Service Management Software
sponsored by High 5 Software
WHITE PAPER: Posted: 19 May 2008 | Published: 26 Nov 2007
SUMMARY:
Customer and Service Management Software (CSMS) provides a unified solution to manage all business aspects of a service business.
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Safe Sight
sponsored by High 5 Software
WHITE PAPER: Posted: 08 May 2008 | Published: 15 Feb 2008
SUMMARY:
Case Study: After implementing High 5's SME system in mid-2007, security systems integration company Safe Sight experienced improvements in profits and operations in just a few months.
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To Get Promoted in Customer Support, Do These Five Things
sponsored by Parature, Inc.
WHITE PAPER: Posted: 10 Mar 2008 | Published: 01 Mar 2008
SUMMARY:
Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.
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Meeting Tomorrow's Internet Performance Requirements
sponsored by Keynote Systems
WHITE PAPER: Posted: 26 Feb 2008 | Published: 01 Mar 2007
SUMMARY:
Few businesses can operate effectively today without an online presence. Web-based applications provide essential links with customers, partners, and employees. Service Level Management (SLM) is one way of managing the customer experience.
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Automating Key Business Functions with Service Management Software
sponsored by WebEx Communications, Inc.
WHITE PAPER: Posted: 15 Jun 2007 | Published: 01 Jun 2007
SUMMARY:
Efficient service management can be essential for the success of any small to medium-sized business (SMBs). Read this paper to learn about the IT challenges SMBs face and service management strategies that can support their growing needs.
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WebEx at a Glance
sponsored by WebEx Communications, Inc.
SOFTWARE DEMO: Posted: 12 Oct 2006 | Published: 01 Oct 2006
SUMMARY:
WebEx Support Center resolves remote support issues for Technical Support Representatives and IT Help Desks - increasing productivity, reducing support costs, and increasing customer satisfaction.
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ezSupport Pro in Action: How Does It Work?
sponsored by Qualté, Inc.
PRODUCT OVERVIEW: Posted: 17 Jun 2004 | Published: 01 Jun 2004
SUMMARY: All the features and benefits of ezChat and ezSupport. Advanced report generation capabilities, measure support effectiveness, support rep response time, etc.
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Online CRM/SFA Solutions
sponsored by SalesBoom Inc.
PRODUCT OVERVIEW: Posted: 21 Apr 2004 | Published: 01 Apr 2004
SUMMARY: Successful Businesses depend on creating long-lasting relationships with customers. SalesBoom will help your organization do exactly that.
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The GroupLink Approach: Collaborative Customer Engagement™
sponsored by GroupLink
PRODUCT OVERVIEW: Posted: 18 Mar 2004 | Published: 01 Jan 2004
SUMMARY: Collaborative Customer Engagement is an essential step for making your company flexible enough to do business in the global economy.
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Navigant International
sponsored by Infra Corporation
CASE STUDY: Posted: 04 Mar 2004 | Published: 01 Jan 2003
SUMMARY: Navigant performed an extensive review of the market before selecting the Infra web-based service management system to support its centralized business model.
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infraEnterprise
sponsored by Infra Corporation
BROCHURE: Posted: 25 Feb 2004 | Published: 24 Feb 2004
SUMMARY:
infraEnterprise is a 100% web-based application, designed for automating best practice IT service management processes ? Incident, Problem, Change, Configuration, Service Level and Release Management.
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Internet Software Sciences: Web Based Support for Small Business and E-commerce
sponsored by Internet Software Sciences
PRODUCT OVERVIEW: Posted: 30 Jan 2004 | Published: 01 Jan 2001
SUMMARY: Web+Center generic Web-based Help Desk reaches every market in industry, education and government.
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Web+Center Version 4.0 On-Line Testing
sponsored by Internet Software Sciences
SOFTWARE DEMO: Posted: 30 Jan 2004 | Published: 01 Jan 2001
SUMMARY: The Web+Center customer support product is a suite of four Web applications, Tech+Center, Customer+Center, Business+Center and Pocket+Center. To test the new Web+Center 4.0 Version on-line, please click on one of the application links.
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SupportSoft's Knowledge Center Suite Automates Self-Service for 25,000 Cox Employees
sponsored by SupportSoft, Inc.
PRESS RELEASE: Posted: 09 Nov 2003 | Published: 01 Nov 2003
SUMMARY: SupportSoft, Inc. today announced the successful deployment of SupportSoft's Knowledge Center Suite™ within Cox Communications, a Fortune 500 and leading cable communications company.
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Comcast Improves Real-Time Customer Service with New SupportSoft LiveAssist Solution
sponsored by SupportSoft, Inc.
PRESS RELEASE: Posted: 09 Nov 2003 | Published: 01 Nov 2003
SUMMARY: SupportSoft, Inc. and Comcast announced today that Comcast High-Speed Internet has deployed SupportSoft's new LiveAssist™ solution to provide faster, high quality broadband customer service through enhanced online chat and Web push functionality.
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SupportSoft Unveils New Real-Time Service Management Software Platform
sponsored by SupportSoft, Inc.
PRESS RELEASE: Posted: 09 Nov 2003 | Published: 01 Nov 2003
SUMMARY: The SupportSoft RTSM platform, serves as the technology foundation for all of SupportSoft's products, helping enterprises operating in real-time avoid or resolve technology-related problems by automating technical support.
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