WHITE PAPER - Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.
Posted: July 2, 2008 | Published: January 1, 2007


Topics:  Customer Satisfaction | Help Desk Management | Help Desk Software | Remote Support Services | ROI

ANALYST REPORT - This Forrester research brief reviews the strengths and weaknesses of top service desk management tool vendors like HP, CA, IBM, and BMC.
Posted: April 25, 2008 | Published: April 7, 2008


Topics:  Change Management | Help Desk Software | ITIL | Service Desk Management | Vendors

WEBCAST - The right service management solution can help build workflows around the needs of your company. View this Webcast to learn how to can gain a competitive advantage for your service management with a solution that is easy to deploy and manage.
Posted: March 28, 2008 | Premiered: March 1, 2008


Topics:  Application Deployment | Best Practices | Business IT Alignment | Business Process Automation | Change Management | Customer Satisfaction | Help Desk Software | Help Desks | Web Applications Software | Workflow Software

WEBCAST - View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes.
Posted: March 28, 2008 | Premiered: March 1, 2008


Topics:  Business Process Management | Change Management | Customer Service | Help Desk Management | Help Desk Software | Help Desks | Sarbanes-Oxley Compliance | Workflow Software

WEBCAST - In this webcast learn how auditing remote desktop management and bar coding functions can optimize your help desk software. Discover features that will speed up response times and improve user satisfaction levels.
Posted: March 28, 2008 | Premiered: March 1, 2008


Topics:  Customer Service | Email | Help Desk Management | Help Desk Software | Help Desks | IT Asset Management | Productivity | Reporting Software | User Experience

WEBCAST - Discover more about a secure, remote support solution to help your organization improve help desk productivity and reduce downtime and costs.
Posted: October 10, 2006 | Premiered: October 18, 2006


Topics:  Customer Service Best Practices | Desktop Management | Help Desk Management | Help Desk Management Services | Help Desk Software | Help Desks | IT Service Management | ITIL | Technical Support Staff

PRODUCT OVERVIEW - Support Tracker™ is a Web-enabled Lotus Notes help desk which eases the workload of your IT support departments.
Posted: August 30, 2004 | Published: August 30, 2004


Topics:  Help Desk Software | Lotus Notes

TRIAL SOFTWARE - With ReadyDesk you can open, view, edit and resolve support tickets all on the same screen, dramitically increasing productivity and response time! You can even view a ticket's complete history without leaving the main interface.
Posted: July 25, 2004 | Published: July 25, 2004


Topics:  Help Desk Software

PRODUCT OVERVIEW - HelpSTAR provides the glue that binds the people, things (assets), and processes (information flows, task flows) that comprise modern enterprises.
Posted: July 25, 2004 | Published: January 1, 2003


Topics:  Help Desk Software

PRODUCT OVERVIEW - HelpSTAR is unmatched in its ability to organize and optimize workflow, the help desk can be configured so that service requests travel in a direct route from being logged, to dispatch, to queue, to support rep, to resolution and closing.
Posted: July 25, 2004 | Published: January 1, 2003


Topics:  Help Desk Software

DATA SHEET - Foundstone Enterprise closes the loop in the vulnerablity management lilfecycle by offering a tightly integrated vulnerability remediation module that automatically creates tickets based on discovered vulnerabilities.
Posted: June 29, 2004 | Published: January 1, 2003


Topics:  Help Desk Software | Network Security Software | Risk Management | Vulnerability Assessments

DATA SHEET - GS/HelpDesk™ is a complete internal IT help desk solution for Lotus Notes/Domino and the Web.
Posted: May 6, 2004 | Published: January 1, 2003


Topics:  Help Desk Software | Lotus Notes

PRESS RELEASE - The Columbus, Ohio-based division of Time Warner Cable Inc. said it plans to upgrade its help desk software to include asset management capabilities.
Posted: April 19, 2004 | Published: January 6, 2004


Topics:  Help Desk Software | IT Asset Management

CASE STUDY - Navigant performed an extensive review of the market before selecting the Infra web-based service management system to support its centralized business model.
Posted: March 4, 2004 | Published: January 1, 2003


Topics:  Customer Support Software | Help Desk Software | ITIL | Service Level Management

BROCHURE - infraEnterprise is a 100% web-based application, designed for automating best practice IT service management processes ? Incident, Problem, Change, Configuration, Service Level and Release Management.
Posted: February 25, 2004 | Published: February 24, 2004


Topics:  Configuration Management | Customer Interaction Services | Customer Support Software | Help Desk Software | IT Service Management | ITIL | Portals | Self-Service Applications Software

PRODUCT OVERVIEW - Web+Center generic Web-based Help Desk reaches every market in industry, education and government.
Posted: January 30, 2004 | Published: January 1, 2001


Topics:  Customer Support Software | Help Desk Software | Small Businesses

SOFTWARE DEMO - The Web+Center customer support product is a suite of four Web applications, Tech+Center, Customer+Center, Business+Center and Pocket+Center. To test the new Web+Center 4.0 Version on-line, please click on one of the application links.
Posted: January 30, 2004 | Published: January 1, 2001


Topics:  Customer Support Software | Help Desk Software | Self-Service Applications Software | Small Businesses

PRODUCT OVERVIEW - Asset Navigator is an award-winning IT Service Management solution that enables you to streamline all aspects of your IT infrastructure--from Service Management to automated Asset Management and Network Administration.
Posted: November 23, 2003 | Published: November 1, 2003


Topics:  Configuration Management | Enterprise Asset Management Software | Help Desk Software | IT Asset Management | IT Service Management

PRESS RELEASE - SupportSoft, Inc. today announced the successful deployment of SupportSoft's Knowledge Center Suite™ within Cox Communications, a Fortune 500 and leading cable communications company.
Posted: November 9, 2003 | Published: November 1, 2003


Topics:  Customer Support Software | Help Desk Software | Knowledge Management

PRESS RELEASE - SupportSoft, Inc. and Comcast announced today that Comcast High-Speed Internet has deployed SupportSoft's new LiveAssist™ solution to provide faster, high quality broadband customer service through enhanced online chat and Web push functionality.
Posted: November 9, 2003 | Published: November 1, 2003


Topics:  Call Center Software | Customer Service | Customer Support Software | Help Desk Software | Internet Chat

PRESS RELEASE - LiveRepair.com has introduced an unrivalled multilevel remote help desk solution for its corporate clients with the release of TekDesk 3.5.
Posted: September 8, 2003 | Published: September 3, 2003


Topics:  Help Desk Software | Remote Control Software