WHITE PAPER - This transcript is from the webcast entitled by the same name. It focuses on how top organizations are improving productivity, increasing sales and driving higher quality performance from every rep.
Posted: October 2, 2008 | Published: October 2, 2008


Topics:  Marketing | Mobile Device Management | Mobile Workers | Sales Force Automation | Sales Information Systems | Sales Representatives

WHITE PAPER - For businesses running SAP solutions, manual processing of customer order and billing documents limits their ability to improve order-to-cash performance. Learn about technology that reduces processing time, costs, and DSO while maintaining accuracy.
Posted: October 1, 2008 | Published: September 30, 2008


Topics:  Cost Benefit Analysis | Document Management | Order Management Systems | Sales Force Automation | Sales Orders | SAP (Product) | Workflow Software

WHITE PAPER - This white paper reviews the foundational building blocks needed to achieve fast payback from investing in demand generation.
Posted: September 29, 2008 | Published: September 29, 2008


Topics:  B2B | Campaign Management Software | CRM Analytics | CRM Software | Customer Data Integration | Customer Data Management | Demographic Profiles | Lead Generation | Marketing Information Systems | Productivity | Profiling | Sales Force Automation | Sales Representatives

WHITE PAPER - This paper examines the challenges salespeople face, the growing Web 2.0 trend in the enterprise, and the drivers for a new breed of social applications that complement traditional CRM systems to help sales users close more deals quickly.
Posted: September 19, 2008 | Published: September 19, 2008


Topics:  Collaboration | Customer Satisfaction | Enterprise | Mobile CRM | Mobile Workers | Productivity | Sales Force Automation | Sales Representatives

WHITE PAPER - This white paper discusses key channel business trends, highlights the complexities and challenges of different channel models.
Posted: September 17, 2008 | Published: September 17, 2008


Topics:  Business Intelligence | Collaboration | Customer Data Management | POS | Productivity | Sales Force Automation

WHITE PAPER - This Executive Brief details a scenario where a billion-dollar heavy equipment manufacturer who used the end-user performance insight delivered by Knoa EPM to evaluate a shortfall in reaching a corporate performance objective.
Posted: September 10, 2008 | Published: September 9, 2008


Topics:  Business Process Management | Corporations | ERP | Performance Testing | ROI | Sales Force Automation | User Experience

WHITE PAPER - Top sales organizations have embraced real-time Web collaboration solutions and use them every day to improve their interactions with customers, partners, and within their internal sales teams. Learn how it can improve performance in your organization.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Collaboration | CRM | Hardware | Internet Infrastructure | Operating Systems | Real-time Analytics | Sales Force Automation

WHITE PAPER - The REDFLY Mobile Companion is a smartphone terminal that allows the smartphone to be used like a laptop when connected to REDFLY, its 80-key keyboard and 8-inch display allow users to interact with Word Mobile just like any word processor.
Posted: August 29, 2008 | Published: August 29, 2008


Topics:  Mobile CRM | Mobile Device Management Software | Mobile Workers | Sales Force Automation | Wireless Telephones

WHITE PAPER - This white paper introduces client snapshots which illustrates how implementing specific B2B database marketing tactics improved the results and effectiveness of each company's overall marketing spend.
Posted: August 10, 2008 | Published: August 1, 2008


Topics:  B2B | B2B Integration Software | B2C | Contact Centers | Database Marketing | Financial Management | Information Management | Sales Force Automation

WHITE PAPER - MRM is a set of processes and capabilities designed to enhance a company's ability to orchestrate and optimize internal and external marketing resources.
Posted: June 24, 2008 | Published: June 1, 2008


Topics:  Content Management | Content Management Software | CRM | Customer Satisfaction | Marketing | Marketing Information Systems | Sales and Marketing Software | Sales Force Automation | Software as a Service | Workflow Software

WHITE PAPER - This Yankee Group white paper explores what companies must do beyond software as a service (SaaS) solutions to improve sales effectiveness, increase customer satisfaction and provide a differentiated customer experience.
Posted: June 2, 2008 | Published: February 1, 2008


Topics:  Business Process Management | CRM | CRM Software | Customer Satisfaction | Dashboards | Market Trends | ROI | Sales Force Automation | Sales Representatives | Software as a Service

CASE STUDY - adidas America built their own sales force and CRM application using the BlackBerry Enterprise Solution™.
Posted: March 18, 2008 | Published: January 1, 2006


Topics:  Application Development | Customer Service | Enterprise | Retail Trade | Sales Force Automation | Warehouses

WHITE PAPER - This paper makes the case that companies that understand the strategic value of CRM technology to achieve dramatic increases in revenue, productivity, and customer satisfaction will have a significant lead on those who lag in the adoption of CRM.
Posted: March 2, 2007 | Published: July 1, 2006


Topics:  CRM | CRM Best Practices | CRM Software | Customer Service | Lead Generation | Routing | Sales and Marketing Software | Sales Channels | Sales Force Automation | TCO

SOFTWARE DEMO - WebEx Support Center resolves remote support issues for Technical Support Representatives and IT Help Desks - increasing productivity, reducing support costs, and increasing customer satisfaction.
Posted: October 12, 2006 | Published: October 1, 2006


Topics:  Application Deployment | Collaborative Applications Software | Customer Interaction Services | Customer Service Best Practices | Customer Support Software | Desktop Management | Sales Force Automation

PRESS RELEASE - Adesso helps companies mobilize the delivery of corporate data and strategic business process information to mobile workers while simultaneously providing corporate managers with real-time visibility into business activity at the edge of their operations.
Posted: September 16, 2004 | Published: September 1, 2004


Topics:  Field Force Automation | Mobile Workers | Sales Force Automation | Wireless Applications Software | Wireless Systems

PRODUCT OVERVIEW - Prospect Tracker is a comprehensive Lotus Notes sales automation module, a powerful, flexible database containing all of your organization's sales prospects and contact management tools.
Posted: August 30, 2004 | Published: August 30, 2004


Topics:  Contact Management Software | Lotus Notes | Sales Force Automation

PRODUCT OVERVIEW - WorkIQ Sales is a dynamic web-based sales management tool that is your CRM software for sales force automation.
Posted: June 13, 2004 | Published: June 1, 2004


Topics:  CRM Software | Sales Force Automation

PRODUCT OVERVIEW - Successful Businesses depend on creating long-lasting relationships with customers. SalesBoom will help your organization do exactly that.
Posted: April 21, 2004 | Published: April 1, 2004


Topics:  CRM Services | CRM Software | Customer Support Software | Sales and Marketing Software | Sales Force Automation

PRODUCT OVERVIEW - Wintouch eCRM is an enterprise-wide customer service, sales force and marketing automation software suite for the AS/400 - iSeries platform.
Posted: April 18, 2004 | Published: April 15, 2004


Topics:  CRM Software | Customer Service | Sales and Marketing Software | Sales Force Automation | System i | Web to Host Connectivity Software

PRESS RELEASE - Touchtone Corporation, a leading developer of native OS/400 software for the IBM iSeries – AS/400 announced that Wintouch eCRM 6.0 is now accessible using Mac OS X.
Posted: April 18, 2004 | Published: January 1, 2004


Topics:  CRM Software | Customer Service | Mac OS | Sales and Marketing Software | Sales Force Automation | Web to Host Connectivity Software

PRODUCT OVERVIEW - Wintouch eCRM is an enterprise-wide customer service, sales force automation and marketing automation solution. Small and midsize companies need a way to improve sales performance, customer satisfaction and marketing results and Wintouch eCRM can deliver.
Posted: April 18, 2004 | Published: April 15, 2004


Topics:  CRM Software | Customer Service | Sales and Marketing Software | Sales Force Automation | SMBs | Web to Host Connectivity Software

PRODUCT OVERVIEW - Wintouch Online CRM is a Customer Relationship Management, Customer service, Sales Force Automation and Marketing Automation solution, available over the Internet on an Application Service Provider (ASP) basis, or simply put, a monthly rental by the user.
Posted: April 18, 2004 | Published: April 15, 2004


Topics:  Application Hosting | CRM Software | Customer Service | Sales and Marketing Software | Sales Force Automation | Web to Host Connectivity Software

PRODUCT OVERVIEW - The combination of Prophet 2004 and the Server Edition is the perfect solution for Outlook based sales organizations that want to add sales opportunity management to Outlook and need to share the data between several to a thousand people.
Posted: March 18, 2004 | Published: March 17, 2004


Topics:  Sales and Marketing Software | Sales Contact Management Software | Sales Force Automation | Sales Information Systems | Sales Order Management

PRODUCT OVERVIEW - Prophet 2004 takes the most important aspects of sales opportunity management and builds them into Outlook so that you are using a single application and contact database to manage all of your important customer communications.
Posted: March 18, 2004 | Published: January 1, 2004


Topics:  Sales and Marketing Software | Sales Contact Management Software | Sales Force Automation | Sales Information Systems | Sales Order Management

PRODUCT OVERVIEW - Collaborative Customer Engagement is an essential step for making your company flexible enough to do business in the global economy.
Posted: March 18, 2004 | Published: January 1, 2004


Topics:  Contact Management | Customer Service | Customer Support Software | Lead Generation | Sales and Marketing Software | Sales Force Automation