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		The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.	sponsored by Genesys

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	The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service sponsored by Genesys WHITE PAPER - This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage. Posted: June 3, 2008 \| Published: April 1, 2008 Topics: Contact Center Management \| Contact Center Software \| Contact Centers \| Customer Satisfaction \| Customer Service Best Practices \| IVR \| ROI \| Voice Recognition \| VoiceXML \| VoIP

	VoiceGenie: Enterprise Solutions sponsored by VoiceGenie Technologies Inc. BROCHURE - VoiceGenie provides corporate enterprises and call centers with a wide range of end-to-end solutions comprised of flexible platforms, tools, and industry-proven packaged. Posted: May 18, 2004 \| Published: May 1, 2004 Topics: CTI (Computer Telephony Integration) \| IVR \| Self-Service Applications Software \| Software Development Tools \| Text-to-Speech Software \| Voice Recognition Software \| VoiceXML

	NeXusPoint sponsored by VoiceGenie Technologies Inc. DATA SHEET - NeXusPoint™ is an open, standards-based VoiceXML framework for the development and deployment of on-premise or hosted speech and touch-tone services. Posted: May 18, 2004 \| Published: May 18, 2004 Topics: CTI (Computer Telephony Integration) \| IVR \| Self-Service Applications Software \| Software Development Tools \| Text-to-Speech Software \| Voice Recognition Software \| VoiceXML

	NeXusPoint™: Technical Specifications sponsored by VoiceGenie Technologies Inc. DATA SHEET - NeXusPoint™ Technical Specifications include: Advanced Call Control, recognition from recordings, saved utterances, outbound calling, advanced audio playback, external eventing interface, and more. Posted: May 18, 2004 \| Published: May 18, 2004 Topics: CTI (Computer Telephony Integration) \| IVR \| Software Development Tools \| Text-to-Speech Software \| Voice Recognition Software \| VoiceXML

	GenieBuilder™: Graphical Application System to Quickly and Easily Build and Launch Next-Gen IVR Speech Applications sponsored by VoiceGenie Technologies Inc. DATA SHEET - GenieBuilder™ provides a full set of tools to help developers quickly build consistent, high quality speech applications as well as a robust framework to create, deploy, and manage the full lifecycle of large multi-application speech projects. Posted: May 18, 2004 \| Published: May 18, 2004 Topics: Application Deployment \| GUI \| IVR \| Software Development Tools \| VoiceXML

	GenieFactory™: Simplifying the Development and Deployment of Speech Applications sponsored by VoiceGenie Technologies Inc. DATA SHEET - GenieFactory™ from VoiceGenie provides organizations with an easy-to-use and economical way to develop, deploy and manage sophisticated speech applications. Posted: May 18, 2004 \| Published: May 18, 2004 Topics: Application Deployment \| Integrated Development Environments \| IVR \| VoiceXML

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