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	The Value of Customer Insight sponsored by Siperian, Inc. WEBCAST - Check out this webcast to learn how true customer insight removes obstacles and combines data in new ways to make previously hidden trends, interrelationships and influences visible. Posted: October 13, 2008 \| Premiered: October 13, 2008 Topics: Call Centers \| Customer Data Management \| Customer Service \| Enterprise Resource Management \| Marketing \| Master Data Management \| Productivity \| Security Policies

	Bringing Personalized Financial Services to Farmers sponsored by Cisco Systems, Inc. VIDEOCAST - In this case study read how MidAtlantic Farm Credit, a financing company for agribusiness and rural homeowners, utilized Cisco Unified CallConnector for Microsoft Dynamics CRM to provide a 360-degree view of customer information to every employee. Posted: June 26, 2008 \| Premiered: June 19, 2008 Topics: Contact Centers \| CRM \| Customer Service \| Remote Computing \| Systems Implementation \| Wireless Applications Software \| Wireless Computing \| Wireless Systems

	Using Real-Time Information to Improve Contact Center Performance sponsored by Genesys PODCAST - From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center. Posted: May 5, 2008 \| Premiered: May 5, 2008 Topics: Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| Contact Centers \| CRM Analytics \| Customer Interaction Services \| Customer Satisfaction \| Performance Testing \| Real-time Analytical Software \| Sales

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