WHITE PAPER - Motorola's Good Technology Group is leading the way, utilizing its market-proven secure transport to enable mobile applications. This document looks at current trends supporting application access outside the enterprise's four walls.
Posted: December 9, 2008 | Published: December 9, 2008


Topics:  Collaboration | CRM | Domino | Lotus Notes | Market Trends | ROI | Smart Phones | TCP | VPN | Wi-Fi

WHITE PAPER - As businesses increasingly embrace software as a service (SaaS), it's critical to understand a key differentiator among the many SaaS solutions available: best-of-breed applications versus single vendor application suites.
Posted: December 8, 2008 | Published: October 9, 2008


Topics:  Application Development | Application Integration | Application Outsourcing | CRM | Enterprise Application Integration Middleware | Enterprise Resource Management | Financial Management | Software as a Service

WHITE PAPER - This paper details the single view strategies of several global companies that have successfully applied the vision to achieve their view and the technology to enable it.
Posted: December 5, 2008 | Published: December 5, 2008


Topics:  CRM | Customer Loyalty | Customer Satisfaction | Customer Service | Data Mining | Internet | Marketing | Sales

WHITE PAPER - The need for one-to-one marketing has never been more urgent. This white paper shows how three core strategies must be deployed in order to address current and future business challenges, and to continue the journey toward the one-to-one future.
Posted: December 5, 2008 | Published: December 5, 2008


Topics:  CRM | Financial Services | Internet | Marketing | Real-time Analytics | Sales

WHITE PAPER - Leading companies are placing more emphasis on inbound marketing and intelligent customer interactions as the means for building powerful customer relationships that boost profitable growth.
Posted: December 5, 2008 | Published: December 5, 2008


Topics:  Call Centers | Competition | CRM | Data Warehouses | Databases | Marketing | ROI

WHITE PAPER - Businesses rely on ERP and CRM applications which collects information from a variety of sources to support business operations. This paper describes some ways organizations can address data growth issues through the power of enterprise data managemt.
Posted: December 5, 2008 | Published: December 5, 2008


Topics:  Backups | CRM | Data Auditing | Data Compression | Data Governance | Databases | Enterprise | ERP | IT Infrastructure

WHITE PAPER - This case study examines Equifax's process of implementing a Business Rule Management System (BRMS) and the lessons learned. It provides readers with an understanding of BRMS as well best practices should they choose to implement a BRMS.
Posted: December 2, 2008 | Published: March 1, 2005


Topics:  Best Practices | Business Intelligence | Business Intelligence Software | Business Process Management | Business Process Management Software | CRM | Financial Services | Fraud Detection | Marketing | Systems Implementation

WHITE PAPER - In these uncertain times, you can't afford not to maximize the value of your information. Download this white paper to learn the right steps to managing your enterprise data for faster, more cost-effective business operations.
Posted: November 30, 2008 | Published: November 27, 2008


Topics:  CRM | Data Quality | Data Security | Enterprise | ERP | Information Management | Sales

WHITE PAPER - This whitepaper defines the concept of Sales P3, which represent the core elements of building a world class sales organization.
Posted: November 26, 2008 | Published: November 26, 2008


Topics:  Best Practices | CRM | Manufacturing | Marketing | Performance Testing | Sales | Scalability Testing

WHITE PAPER - Read this paper to get tips about how to best implement a successful social email marketing campaign.
Posted: November 26, 2008 | Published: November 26, 2008


Topics:  Brand Loyalty | CRM | Customer Satisfaction | Email Marketing | Internet | Social Computing | Social Networking

WHITE PAPER - This document is designed to give you a better chance of successfully implementing CRM software solutions and focus is on implementing CRM software in small to medium sized organizations.
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  Change Management | CRM | CRM Software | Data Migration | Enterprise | Marketing | Network Configuration Management | Network Management | SMBs

WHITE PAPER - Epicor Internet Component Environment (ICE) 2.0 is a modern business architecture and application framework which utilizes a 100% service-oriented architecture (SOA) and Web 2.0 technologies for a new breed of enterprise solution.
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  Business Processes | CRM | Enterprise Architectures | Enterprise Systems | ERP | Globalization | SOA | Software

WHITE PAPER - This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings.
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  CRM | CRM Services | CRM Software | Customer Self-Service | Customer Support Software | ERP | ERP Software | SOA | Web Services | Web Services Architecture | Web-Based Self-Service

WHITE PAPER - Read this brochure for details on how Microsoft Dynamics solutions can help distribution companies more effectively face demands for lower prices, improved packaging, specific labeling and tight delivery timelines.
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  Business Processes | Business Service Management | CRM | Distribution | Enterprise Systems | Globalization | Industrial Equipment | Industry Organizations

WHITE PAPER - No master data management journey is the same. Read this paper to learn from the successes and failures of MDM early adopters, how to select a technology that doesn't limit MDM's evolution and to compare approaches based on industry-specific examples.
Posted: November 19, 2008 | Published: November 19, 2008


Topics:  CRM | Data Governance | Enterprise | Master Data Management | ROI | Strategic Planning | Supply Chain Management | TCO

WHITE PAPER - This study details the business benefits of using Topobase within utilities, and it also outlines industry trends that drive utilities toward integrated information management platforms like Topobase.
Posted: November 19, 2008 | Published: November 19, 2008


Topics:  CAD/CAM Industry | CRM | ERP | GIS Software | Information Management | ROI | Security | Utilities Industry | WLAN

WHITE PAPER - This document describes how Opus Research evaluates seven ways that firms can build a customer-centric organization and enhance the customer experience.
Posted: November 18, 2008 | Published: November 18, 2008


Topics:  CRM | CRM Best Practices | CRM Services | Customer Data Management | Customer Data Management Software | Hardware | IVR | Marketing | SIP

WHITE PAPER - Survey respondents illustrated a sophisticated understanding of the consumer profile of the millennial, a sampling comments point to convenience, customisation, community and "cool" as motivating factors for millennials.
Posted: November 18, 2008 | Published: November 18, 2008


Topics:  CRM | CRM Best Practices | CRM Services | CTOs | Customer Service | Customer Support Software | Viral Marketing

WHITE PAPER - This paper explores the drivers for cloud computing, especially for communications service providers, and looks at the challenges that cloud computing infrastructures must address and key management components providers need to put in place.
Posted: November 17, 2008 | Published: November 17, 2008


Topics:  Access Control | Communications Systems | CRM | Customer Service | ERP | Identity Management | Infrastructure Management | SMBs | Software as a Service

WHITE PAPER - Read this whitepaper to get an overview of the market forces that have created a need for rapid deployment of Internet Single Sign-on for SaaS deployments and how your organization can address those needs today.
Posted: November 14, 2008 | Published: November 13, 2008


Topics:  Access Control | Business Intelligence | CRM | Human Resources Management | Outsourcing | Password Management | Sales Order Management | Software as a Service | SSO

WHITE PAPER - What does the term "S+S" really mean? The first "S" stands for software, of course, but the second "S" also really stands for software, all that changes is where that software runs and who runs it.
Posted: November 7, 2008 | Published: November 6, 2008


Topics:  CRM | Data Centers | Disaster Recovery | Email Archiving | Licensing | SOA | Software | Web Services

WHITE PAPER - Read this E-Guide and explore how constructing your service organization around SIP and utilizing SIP-based contact center can make managing premium service channels more effective and interactively guide lower-value clients.
Posted: November 6, 2008 | Published: November 6, 2008


Topics:  Call Center Management | Call Centers | CRM | Customer Service | Instant Messaging | Marketing | SIP | VoIP

WHITE PAPER - This whitepaper provides an overview of the challenges midsize organizations face, and how Oracle products can help them overcome those hurdles.
Posted: November 6, 2008 | Published: November 6, 2008


Topics:  CRM | Database Administrators | Database Management | HIPAA Compliance | IT Infrastructure | Oracle (Product) | Sarbanes-Oxley Compliance | SQL | SQL Server

WHITE PAPER - Read this paper to learn how implementing governance is an ongoing process or IT lifestyle; it is a combination of people, processes and technologies that must be implemented consistently over time.
Posted: November 5, 2008 | Published: November 5, 2008


Topics:  Application Life-Cycle Management | CIOs | Cost Benefit Analysis | CRM | HIPAA Compliance | IT Governance | Lotus Notes | ROI | Sarbanes-Oxley Compliance

WHITE PAPER - Speech applications have long promised a strong return on investment by automating routine call center tasks and reducing live operator costs. This white paper gives more details.
Posted: November 4, 2008 | Published: November 4, 2008


Topics:  Business Processes | Call Centers | CRM | Customer Service | Marketing | Vendors | VoIP