WHITE PAPER - Most entrepreneurial or start-up manufacturers seek to grow within their means, avoiding the temptation of leveraging venture funding at the risk of losing control of their business.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Accounting | Business Metrics | Customer Service | Inventory Management | Quality Control | Six Sigma

WHITE PAPER - Manufacturers and distributors have embraced the Lean philosophy to great benefit in improved performance, shorter lead-times, better quality and lowered costs.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Accounting | Collaboration | Customer Service | ERP | Information Management | Supply Chains

WHITE PAPER - This white paper is intended for executives who are seeking to understand why SIP is a must-have technology for the contact center today.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Communications Systems | Contact Centers | Customer Service | Hardware | Instant Messaging | IVR | SIP | SMS

WHITE PAPER - Read this E-Guide for a better look at how the value of UC will, at first, be less of a financial issue and more of a productivity improvement issue-and increased productivity eventually translates into financial benefits.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Collaboration | Contact Management | Customer Service

WHITE PAPER - Moving to a STP model gives Anchor General a critical advantage - issuing policies at the point of sale in hours rather than days.
Posted: September 3, 2008 | Published: September 1, 2008


Topics:  Business Process Management | Customer Service | Enterprise Content Management

WHITE PAPER - Building on the solid foundation of advanced, comprehensive network design, the service provider will mitigate the inherent risks associated with transformation, bring new services to market and enhance customer experience.
Posted: August 22, 2008 | Published: August 22, 2008


Topics:  Customer Service | Email | IP Networks | MPLS | Personalization | Program Management | WAN

WHITE PAPER - Email Service Providers (ESPs) have improved their transactional email messaging capabilities to allow for more effective personalization, better brand exposure, and performance tracking. This paper explores the best practices for transactional email.
Posted: August 19, 2008 | Published: August 19, 2008


Topics:  Best Practices | CAN-SPAM Act of 2003 | Content Management | Customer Service | Email | Federal Trade Commission | Instant Messaging | Reporting Software | Security | Testing

WHITE PAPER - This whitepaper discusses a different culture that is developing for learning and training departments. This new cultures prime concern is meeting monetary and fiscal targets.
Posted: August 15, 2008 | Published: August 15, 2008


Topics:  Customer Service | eLearning Software | Employee Monitoring | ROI | Staffing | Training

WHITE PAPER - This whitepaper examines the 10 most important considerations associated with CRM selection and discusses how both on-demand and on-premise deployments impact upon them.
Posted: August 14, 2008 | Published: August 14, 2008


Topics:  CRM | Customer Data Management | Customer Interaction Services | Customer Service | Disaster Recovery | Security | SMBs | TCO | Vendors

WHITE PAPER - This paper will outlines how sales enablement is a central component of a successful customer relationship management strategy and distinguishes sales enablement from traditional sales force automation.
Posted: August 14, 2008 | Published: August 14, 2008


Topics:  CRM | Customer Data Management | Customer Service | Enterprise | Lotus Notes | Marketing | Productivity | Sales

WHITE PAPER - This white paper provides a valuable list of factors for executive management, IT decision makers and sales professionals to consider when planning a successful CRM integration project.
Posted: August 14, 2008 | Published: August 14, 2008


Topics:  CRM | Customer Satisfaction | Customer Service | Manufacturing | ROI | Sales | Software

WHITE PAPER - This white paper shows the progression of service management since the 1990s. It will discuss the hidden service life cycles and how to make them work once they are visible. Learn how to improve services and better align IT with business objectives.
Posted: August 13, 2008 | Published: March 1, 2008


Topics:  Applications Management | Customer Service | Dashboards | IT Service Management | ITIL | Partnerships | Supplier Management | Top-Down Design

WHITE PAPER - This white paper details the critical roles IT plays in providing Operations with timely information in areas such as quality management, supply chain, and cost control.
Posted: August 11, 2008 | Published: June 1, 2008


Topics:  Customer Service | Downtime | Enterprise | Inventory Management | Manufacturing | Metrics

WHITE PAPER - This white paper summarizes the results of the survey that was conducted at the Oracle Applications User Group's COLLABORATE 08 conference in April 2008.
Posted: August 10, 2008 | Published: August 1, 2008


Topics:  Business Processes | CRM | CRM Software | Customer Service | SLA

WHITE PAPER - This Report begins by considering the pressures, internal and external, that are driving the transformation of marketing and its impact on global business.
Posted: August 10, 2008 | Published: January 1, 2004


Topics:  Business Intelligence | CRM | Customer Data Management | Customer Service | Email | Marketing

WHITE PAPER - Transactional emails are those which companies send to customers to confirm a purchase, notify shipping dates, deliver warranty information and it also provide marketers a rich opportunity to develop strong customer relationships.
Posted: August 8, 2008 | Published: January 1, 2006


Topics:  Best Practices | Business Intelligence | Customer Service | Email Marketing | HTML | Personalization

WHITE PAPER - This white paper reviews the key steps necessary to implement a transactional email marketing campaign. It also recommends methods to ease the pain of implementation while improving the results.
Posted: August 8, 2008 | Published: January 1, 2007


Topics:  CRM | Customer Service | Email Marketing | Messaging Software | Online Shopping | Outsourcing | Personalization | Retail Trade Industry | Sales | Shopping Cart Software

WHITE PAPER - Oracle Business Intelligence (BI) Applications are complete, prebuilt BI solutions that deliver intuitive, role-based intelligence for everyone in an organization--from front line employees to senior management.
Posted: August 7, 2008 | Published: March 1, 2007


Topics:  Business Intelligence | Contact Center Management | Customer Service | Oracle (Product) | Order Management Systems

WHITE PAPER - This white paper dimensions the two-stage evolution from today's prevalent product level support model to network-level support and ultimately to service-level support.
Posted: August 5, 2008 | Published: August 1, 2008


Topics:  Customer Service | IPTV | QOS | SLA | Telecommunications Service Providers | Telecommunications Software | VoIP

WHITE PAPER - Increased virtualization is driving the need for organizations to invest in tools to enable distributed workers to effectively communicate and collaborate. Unified Communications can increase revenue and employee productivity while reducing costs.
Posted: July 31, 2008 | Published: July 1, 2008


Topics:  Communications Networks | Customer Service | Instant Messaging | Mobile Workers | SOA | Videoconferencing Services | Web Conferences | Web Services | Wireless Systems

WHITE PAPER - APC 's Power and Cooling Resource Center is a fully integrated solution provider for Critical Power and Cooling Services. There are more than 12,000 APC-MGE employees standing by ready to serve you.
Posted: July 30, 2008 | Published: July 1, 2008


Topics:  Architectures | Cooling Equipment | Customer Service | Customer Support Software | Globalization | Management Service Providers | Service Level Management | UPS

WHITE PAPER - Esker DeliveryWare enables users to match up proof of delivery and other documents with corresponding orders and invoices at any point in the billing process, and to sort, archive, send and track POD documents automatically and electronically.
Posted: July 24, 2008 | Published: July 1, 2008


Topics:  Best Practices | Billing Services | Billing Software | Billing Systems | Customer Service | Document Management | Enterprise | ERP | ROI | Security

WHITE PAPER - This white paper examines the challenges faced today by SAP customers who are still manually processing sales orders as well as the outcomes of automated sales order processing-including time, labor and cost savings.
Posted: July 24, 2008 | Published: July 24, 2008


Topics:  Business Process Management | Customer Satisfaction | Customer Service | Data Entry | Regulatory Compliance | Sales

WHITE PAPER - Datex FootPrint WMS is a full-featured Warehouse Management System developed to automate any and all of the operations and tasks within a warehouse.
Posted: July 23, 2008 | Published: July 21, 2008


Topics:  .NET | Customer Service | Email | ERP | Productivity | Supply Chain Management | Warehouse Management

WHITE PAPER - The development of Web 2.0 technologies enhances the functionality and flexibility of the Web as a content and delivery mechanism, that enable the emergence of the "community" as a market, collaborative and creative force.
Posted: July 21, 2008 | Published: June 29, 2007


Topics:  Customer Self-Service | Customer Service | Customers | Financial Services | Outsourcing