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		To Get Promoted in Customer Support, Do These Five Things Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.	sponsored by Parature, Inc.

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	Achieve Unlimited Growth and Acquisition Capabilities with IBM applications sponsored by Xperia VIDEOCAST - Many emerging businesses today are searching for a way to move into new markets and achieve cost effective product growth. Learn how to improve your business and acquire new product segments without experiencing an increase of internal resources. Posted: October 2, 2008 \| Premiered: June 1, 2008 Topics: Apparel Industry \| B2C \| Business Integration Software \| Content Management Software \| CRM \| CRM Best Practices \| CRM Software \| Data Quality \| ERP

	5 Ways to Improve Customer Service in A Down Economy sponsored by OpenSpan PODCAST - In today's "do more with less" environment, it becomes increasingly important to focus on simplifying customer interaction without increasing cost. The podcast highlights 5 ways to improve the customer experience in a highly cost effective. Posted: September 19, 2008 \| Premiered: September 18, 2008 Topics: Call Center Management \| Contact Center Management \| Contact Center Software \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Satisfaction

	Essential Email Reporting Made Easy sponsored by Sirana Software WEBCAST - View this free, 1-hour webcast to learn how easily and efficiently you can meet the email reporting needs of your organization. Posted: August 28, 2008 \| Premiered: August 28, 2008 Topics: CRM Services \| CRM Software \| Customer Data Management Software \| Customer Satisfaction \| Data Center Management \| Organization Change Management \| Professional Services Industries

	Optimizing the application testing of your Siebel CRM environment sponsored by HP and Infosys WEBCAST - Infosys and HP invite you to join us for a webcast on September 10th at 3:00 EDT on the topic, Optimizing the application testing of your Siebel CRM environment with the "Siebel Business Process Testing (BPT) Accelerator," developed by Infosys and HP. Posted: August 21, 2008 \| Premiered: September 10, 2008 Topics: Application Development \| Business Process Management \| CRM \| CRM Best Practices \| CRM Software \| Investments \| Software Testing \| TCO

	PODCAST: Web 2.0 in Action! How SAP is Leveraging Web 2.0 in CRM to Improve Customer Experience sponsored by SAP America Inc PODCAST - Explore how CRM now includes Web 2.0 capabilities that enhance user experience and productivity. Learn more about a highly personalizable, interactive user interface and how it enables content syndication from internal and external data sources. Posted: July 15, 2008 \| Premiered: July 15, 2008 Topics: Business Process Management \| Business Process Management Software \| Collaboration \| CRM \| CRM Software \| Productivity \| SAP (Product) \| Social Networking \| User Experience

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