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		Fire & Security Success Story Service organizations are becoming increasingly aware of the need to automate their field service operations, which includes the introduction of scheduling, route optimization, and mobile technology.	sponsored by SERVICEPower

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	Using Real-Time Information to Improve Contact Center Performance sponsored by Genesys PODCAST - From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center. Posted: May 5, 2008 \| Premiered: May 5, 2008 Topics: Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| Contact Centers \| CRM Analytics \| Customer Interaction Services \| Customer Satisfaction \| Performance Testing \| Real-time Analytical Software \| Sales

	Intelligent Call Handling - Optio Improves Customer Responsiveness sponsored by Cisco Systems, Inc. WEBCAST - Optio Software depends on Cisco Unified Communications to deliver more responsive customer service and better manage worldwide operations. Posted: February 22, 2008 \| Premiered: January 18, 2007 Topics: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Customer Service \| Operational Support Systems \| Telephony Services \| Telephony Systems \| Voice Communications Software

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