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		Meeting Tomorrow's Internet Performance Requirements This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards.	sponsored by Keynote Systems

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	Steps for Implementing Comprehensive Support Management sponsored by EnterpriseWizard Inc. WEBCAST - This demo explores how to effectively manage all aspects of customer service. Learn how to implement proactive customer service and reduce response times for an improved user experience. Posted: July 14, 2008 \| Premiered: July 14, 2008 Topics: Business Process Management \| CRM \| CRM Software \| Customer Service \| Customer Service Best Practices \| Customer Support Software

	Giving ETL processes a makeover: Optimization tips and tricks sponsored by Syncsort WEBCAST - In this webcast, get expert advice for implementing or optimizing Extract Transform Load (ETL) processes, and learn how to choose the best ETL software tools for your requirements and budget. Posted: July 10, 2008 \| Premiered: July 16, 2008 Topics: Applications Management \| Business Intelligence \| Customer Support Software \| Data Integration \| Data Management \| Data Management Software \| Database Management \| Databases \| ETL (Software)

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