Bitpipe: Call Centers Research http://data.bitpipe.com/rlist/term/Call-Centers.html?asrc=RSS_BP White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe en-us Mon, 28 Jul 2008 15:15:23 EDT Mon, 28 Jul 2008 15:15:23 EDT <![CDATA[Case Study: Children's Memorial Hospital]]> Fri, 25 Jul 2008 24:00:00 EDT <![CDATA[Cost Cutting in IT to Cope with Economic Slowdown]]> Wed, 05 Mar 2008 24:00:00 EST <![CDATA[Fire & Security Success Story]]> Sun, 01 Jun 2008 24:00:00 EDT <![CDATA[Constellation Energy Group]]> Thu, 01 Feb 2007 24:00:00 EST <![CDATA[How to Manage Benefits Administration During Mergers and Acquisitions]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Proactive Contact Center Management: A New Paradigm for Driving Continuous Improvement?]]> Sun, 01 Jan 2006 24:00:00 EST <![CDATA[Roadmap for Implementing a Multi-Site IP Contact Center]]> Thu, 01 Mar 2007 24:00:00 EST <![CDATA[Moving beyond the Queue - Focusing on the Real-Time Customer]]> Mon, 19 May 2008 24:00:00 EDT <![CDATA[Success Story: Communications - AT&T]]> Thu, 01 May 2008 24:00:00 EDT <![CDATA[Using Real-Time Information to Improve Contact Center Performance]]> Mon, 05 May 2008 09:00:00 EDT <![CDATA[Defect Tracker - Web-based Change Management for Manufacturing/LifeSciences]]> Sun, 01 Jan 2006 24:00:00 EST <![CDATA[Customer Support Solution]]> Sun, 01 Jan 2006 24:00:00 EST <![CDATA[Intelligent Call Handling - Optio Improves Customer Responsiveness]]> Thu, 18 Jan 2007 24:00:00 EST <![CDATA[IFS Applications - Supply Chain Management]]> Wed, 07 Feb 2007 24:00:00 EST <![CDATA[IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience]]> Fri, 08 Feb 2008 24:00:00 EST <![CDATA[Data Center Professionals Turn to High-Density Computing as Major Boom Continues]]> Sun, 01 Apr 2007 24:00:00 EDT <![CDATA[Still Struggling to Reduce Call Center Costs without Losing Customers?]]> Fri, 01 Feb 2008 24:00:00 EST