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	<rss version="2.0"> <channel> <title>Bitpipe: Customer Support Software Research</title> 
	<link>http://data.bitpipe.com/rlist/term/Customer-Support-Software.html?asrc=RSS_BP </link> <description>White papers, webcasts,
	podcasts, IT downloads and product information provided by Bitpipe</description>
	<language>en-us</language> <lastBuildDate>Mon, 22 Sep 2008 10:15:22 EDT</lastBuildDate>
	<pubDate>Mon, 22 Sep 2008 10:15:22 EDT</pubDate>  <item> <title><![CDATA[Integrating Unified Communications into Business Applications to Improve Customer Service]]></title> <link><![CDATA[http://data.bitpipe.com/detail/RES/1221847222_587.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Achieving "customer intimacy" is the fundamental basis of solid business strategy. In this videocast, Don Van Doren of UniComm Consulting explains what UC is and is not and how it can enhance the nature of customer interactions.
   Published by: IBM]]></description>
		<pubDate>Fri, 19 Sep 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Surviving and Thriving in the Customer&#45;Driven Age]]></title> <link><![CDATA[http://data.bitpipe.com/detail/RES/1221841639_659.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools.  Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities.
   Published by: Oracle Corporation]]></description>
		<pubDate>Fri, 19 Sep 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Delivering the Power of Choice with Microsoft Dynamics CRM]]></title> <link><![CDATA[http://data.bitpipe.com/detail/RES/1221309550_656.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The mindset for acquiring CRM solutions is no longer about simply adding technology but rather about buying solutions that fit into your existing business environment and that your people will actually use.
   Published by: Accela Communications]]></description>
		<pubDate>Sat, 15 Mar 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Resource Center]]></title> <link><![CDATA[http://data.bitpipe.com/detail/RES/1219406881_467.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This resource center by AMD helps you stay on top of industry trends. There are learning modules, whitepapers, and customer information to help answer and explain any possible questions.
   Published by: AMD]]></description>
		<pubDate>Fri, 22 Aug 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Demo Application Server Revolution: Feature Packs and the New World of SOA + Web 2.0]]></title> <link><![CDATA[http://data.bitpipe.com/detail/RES/1219167662_224.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This video shows customers the power WAS 6.1 has to bring you future: SOA + Web 2.0 unites!
   Published by: IBM]]></description>
		<pubDate>Wed, 20 Aug 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Client LifeCycle Demo]]></title> <link><![CDATA[http://data.bitpipe.com/detail/RES/1216738115_297.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Enteo&#39's lifecycle management solutions by FrontRange are at the forefront of Unified Infrastructure Management. View this demo to see the most efficient solution portfolio in the area of system management.
   Published by: Centennial Software]]></description>
		<pubDate>Tue, 01 Jul 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Bowen &#38; Groves Wins ContactCenterWorld.com 2008 Members&#39; Choice Award]]></title> <link><![CDATA[http://data.bitpipe.com/detail/RES/1216738105_141.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Bowen &#38; Groves was voted Best in Class Winner for 6 years running and recognize industry solution providers.
   Published by: Bowen & Groves]]></description>
		<pubDate>Tue, 22 Jul 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Giving ETL processes a makeover: Optimization tips and tricks]]></title> <link><![CDATA[http://data.bitpipe.com/detail/RES/1215706890_887.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In this webcast, get expert advice for implementing or optimizing Extract Transform Load (ETL) processes, and learn how to choose the best ETL software tools for your requirements and budget.
   Published by: Syncsort]]></description>
		<pubDate>Wed, 16 Jul 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Uncovering Hidden B2B Sales Potential]]></title> <link><![CDATA[http://data.bitpipe.com/detail/RES/1214931179_603.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Location intelligence software helps companies increase B2B sales by improving customer and prospect knowledge, managing their sales channels proactively, responding faster to changing market conditions and improving their channel structure and alignment.
   Published by: MapInfo Corporation]]></description>
		<pubDate>Tue, 01 Jul 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Supercharging Site Performance for Unmatched Holiday Success]]></title> <link><![CDATA[http://data.bitpipe.com/detail/RES/1213812348_8.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This webinar is on best practices for optimizing online customer experience&#44; as well as best practices in terms of overall holiday planning.
   Published by: Akamai Technologies]]></description>
		<pubDate>Wed, 19 Mar 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Microsoft Dynamics CRM Online &#174; Offer]]></title> <link><![CDATA[http://data.bitpipe.com/detail/RES/1211988033_207.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Download this free trial of Microsoft Dynamics CRM Online with enhanced customer relationship management capabilities. Test-drive this Microsoft hosted solution & find out what small business decision makers are buzzing about.
   Published by: Microsoft]]></description>
		<pubDate>Thu, 01 May 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Putting the Relationship Back in Relationship Marketing &#45; Driving Value through Customer Engagement and Advocacy]]></title> <link><![CDATA[http://data.bitpipe.com/detail/RES/1205952541_380.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper gives insights gained from years of client work across a range of industries, and outline steps for developing an analytics-based Relationship Marketing engagement management and tracking system.
   Published by: MarketBridge]]></description>
		<pubDate>Wed, 19 Mar 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[To Get Promoted in Customer Support, Do These Five Things]]></title> <link><![CDATA[http://data.bitpipe.com/detail/RES/1205163995_131.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.
   Published by: Parature, Inc.]]></description>
		<pubDate>Sat, 01 Mar 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Meeting Tomorrow&#39;s Internet Performance Requirements]]></title> <link><![CDATA[http://data.bitpipe.com/detail/RES/1204040361_675.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards.
   Published by: Keynote Systems]]></description>
		<pubDate>Thu, 01 Mar 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[How to Provide World&#45;Class Customer Service in Small and Midsized Businesses]]></title> <link><![CDATA[http://data.bitpipe.com/detail/RES/1203602455_327.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Join industry experts&#44; leading business authors&#44; and BizWise TV host Rick Spence as they discuss the whys and hows of providing world&#45;class care to customers.
   Published by: Cisco Systems, Inc.]]></description>
		<pubDate>Thu, 21 Feb 2008 24:00:00 EST</pubDate> </item>  </channel> </rss>

